Guest Experience Ambassador — Florida Keys

Pines-; Islamorada (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages and benefits package

Work in the Florida Keys

Family-oriented work environment

Employee discounts on resort amenities

Opportunities for growth and developm

Job summary

Pines and Palm Resort in the Florida Keys is seeking a friendly Front Desk Agent to greet guests, check them in/out, and be the first touchpoint for an unforgettable stay. You’ll learn our property systems, share local tips, and coordinate with housekeeping and other teams to ensure guest satisfaction.

We value hospitality-minded individuals with great communication, a professional appearance, and the flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Experience in hospitality or customer service is preferred.
• Excellent communication and interpersonal skills.
• Professional appearance with a friendly demeanor.

Responsibilities

• Welcome guests with warmth and manage efficient check-in/check-out processes.
• Process reservations, room assignments, and payments accurately.
• Provide information about resort amenities and local attractions.
• Respond promptly to guest inquiries in person and by phone.
• Coordinate with housekeeping, maintenance, and other departments to ensure satisfaction.
• Handle special requests and resolve concerns with a positive approach.
• Manage multi-line phone system professionally.
• Balance daily transactions and maintain records.
• Support security procedures and emergency protocols.

Skills

Customer service

Communication skills

Professional appearance

Multi-tasking

Problem solving

Job description

Pines and Palm Resort in the Florida Keys is seeking a friendly Front Desk Agent to greet guests, check them in/out, and be the first touchpoint for an unforgettable stay. You’ll learn our property systems, share local tips, and coordinate with housekeeping and other teams to ensure guest satisfaction.

We value hospitality-minded individuals with great communication, a professional appearance, and the flexibility to work mornings, evenings, weekends, and holidays.