Hotel Front Desk Agent

Tropical Isle Resort Inc; Wisconsin; On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

Health, dental and vision insurance

Company-paid life insurance

Job summary

Kingsail Resort in Marathon, FL is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle calls with professional courtesy. You will coordinate with housekeeping, post charges, and assist guests with local recommendations.

The role requires strong communication and organizational skills, proficiency in Microsoft Office, and experience with hotel software. Weekend shifts and a minimum of 25 hours weekly are required.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of Microsoft Office programs.
• Prior experience using hotel reservation software (Cloudbeds, Infor, etc.) preferred.

Responsibilities

• Greet and welcome all guests
• Take and confirm guest reservations
• Answer phone calls in a professional and courteous manner, promptly relaying messages as required
• Monitor, organize and forward emails as needed
• Coordinate with housekeeping and maintenance to accommodate guest service requests
• Communicate room offerings and on-site amenities to current and potential guests
• Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase
• Provide knowledgeable suggestions of local restaurants and attractions
• Accurately post room charges and taxes to guest folios
• Verify account postings and balances
• Enhance guest experience by evaluating guest feedback, following up with guests
• Summarize operations and prepare reports for management as required
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Microsoft Office

Education

High School Diploma

Tools

Cloudbeds

Infor

Job description

At Kingsail Resort, we pride ourselves on being a warm, welcoming place for our guests to stay while they explore the beautiful Florida Keys. Our Front Desk Agents are the face of our company, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.

Responsibilities

• Greet and welcome all guests
• Take and confirm guest reservations
• Answer phone calls in a professional and courteous manner, promptly relaying messages as required
• Monitor, organize and forward emails as needed
• Coordinate with housekeeping and maintenance to accommodate guest service requests
• Communicate room offerings and on-site amenities to current and potential guests
• Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase
• Provide knowledgeable suggestions of local restaurants and attractions
• Accurately post room charges and taxes to guest folios
• Verify account postings and balances
• Enhance guest experience by evaluating guest feedback, following up with guests
• Summarize operations and prepare reports for management as required
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Good understanding of office administration and basic bookkeeping practices
• Excellent organizational and multi-tasking abilities
• Strong knowledge of Microsoft Office programs
• Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred
• Ability to work at least 25 hours per week - weekends and holidays required
• $18 to $19 per hour, based on experience
• Paid Time Off
• Health, dental and vision insurance
• Company-paid life insurance

Compensation: $18.00 - $19.00 per hour

Authentic Florida Keys charm meets timeless coastal comfort

—your tranquil escape in the heart of Marathon since the 1960s

We located in beautiful Marathon, Florida on the bay-side of US 1 in the HEART of the Florida Keys. Our village features many restaurants, stores, attractions, and beautiful scenery. Just a few of the nearby attractions include the Dolphin Research Center, Turtle Hospital, Sombrero Beach, Pigeon Key, and Crane Point. Our local reef is the world’s third largest living reef, which makes for a beautiful snorkeling experience and excellent fishing.

Are you legally authorized to work in the US? *

Are you willing to to provide us with 3 professional references? *

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