Florida Keys Front Desk Guest Experience Associate

Amoray Dive Resort; Key Largo (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Keys lifestyle

Employee discounts

Growth opportunities

Family-friendly culture

Job summary

Amoray Dive Resort in the Florida Keys is seeking a Front Desk Agent to be the welcoming face of our guest experience. You’ll handle check-in/check-out, reservations and payments, and share expert knowledge of resort amenities and local attractions to create memorable stays.

Join a friendly, family-oriented team that values service, flexibility, and a positive attitude. The role requires adapting to mornings, evenings, weekends, and holidays in a laid-back island setting.

Qualifications

• Previous hospitality or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive demeanor.
• Computer proficiency and ability to learn PMS.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Welcome guests and manage efficient check-in and check-out.
• Process reservations, room assignments and payments.
• Provide information about amenities and local attractions.
• Respond to guest inquiries in person and by phone.
• Coordinate with housekeeping and maintenance to ensure satisfaction.
• Handle special requests with a positive, solution-oriented approach.
• Manage multi-line phone system professionally and efficiently.
• Balance daily transactions and maintain accurate records.
• Support resort security procedures and emergency protocols.

Skills

Customer service

Communication

Problem solving

Multitasking

Professional demeanor

Tools

Property management system

Job description

Amoray Dive Resort in the Florida Keys is seeking a Front Desk Agent to be the welcoming face of our guest experience. You’ll handle check-in/check-out, reservations and payments, and share expert knowledge of resort amenities and local attractions to create memorable stays.

Join a friendly, family-oriented team that values service, flexibility, and a positive attitude. The role requires adapting to mornings, evenings, weekends, and holidays in a laid-back island setting.