Guest Experience Ambassador — Flexible Hours

Signature Aviation; Herndon (VA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k)

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program

Zusammenfassung

Signature Aviation is seeking a Guest Experience Specialist in Herndon, VA. The role centers on delivering warm, professional hospitality to guests and crew, coordinating services, and ensuring a smooth, memorable visit in a dynamic aviation environment.

You’ll greet guests, work with a team, and handle concierge tasks and transactions while maintaining safety and airport security standards. A valid driver’s license and 18+ age are required.

Qualifikationen

• High School Diploma or GED is required.
• Minimum 1 year of customer experience in retail, hospitality, or sales preferred.
• Must possess a valid state driver’s license.
• Must be legally authorized to work in the United States.

Aufgaben

• Meet and greet guests and crews, escorting them to entrances, aircraft, or vehicles.
• Collaborate with team to ensure services are handled professionally and information shared accurately.
• Receive, dispatch, and process guest purchases and fuel transactions per procedures.
• Provide concierge services including hotel, transportation, catering, and customs appointments.
• Manage inquiries, resolve requests, and handle billing disputes efficiently.
• Maintain knowledge of Signature’s facilities, services, and local information.
• Coordinate services with the Airside Experience Team and monitor flight activity.
• Stock amenities and ensure lobby, restrooms, and pilot spaces are clean.
• Promote and sell Signature services and products to passengers and crew.
• Assist with luggage and transportation needs and provide weather information access.

Kenntnisse

Hospitality

Language

Math

Communication

Critical Thinking

Interpersonal

Multitasking

Computer Skills

Ausbildung

High School Diploma or GED

Jobbeschreibung

Signature Aviation is seeking a Guest Experience Specialist in Herndon, VA. The role centers on delivering warm, professional hospitality to guests and crew, coordinating services, and ensuring a smooth, memorable visit in a dynamic aviation environment.

You’ll greet guests, work with a team, and handle concierge tasks and transactions while maintaining safety and airport security standards. A valid driver’s license and 18+ age are required.