Aviation Guest Experience Concierge

Signature Aviation; Virginia; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Tuition reimbursement

Training and Development

Employee Assistance Program

Job summary

Signature Aviation in the United States is seeking a Guest Experience Specialist to warmly welcome guests and crew, coordinating services and ensuring a smooth, memorable visit. This hands-on role requires flexibility for nights, weekends, and holidays near aircraft and ground service equipment.

You will greet guests, process purchases, arrange hotel/transport, promote Signature’s services, and work with a dedicated team to deliver exceptional experiences in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer experience in retail, hospitality, or sales.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass background checks and airport requirements.
• Must be legally authorized to work.
• Ability to drive standard and automatic transmission (preferred).

Responsibilities

• Meet and greet guests and crews and escort to entrance, aircraft, or vehicles.
• Collaborate with team and visitors to ensure services are handled professionally and accurately.
• Receive, dispatch, and process guest purchases and fuel transactions; assist with accounting tasks.
• Provide concierge services (hotel, ground transportation, catering, customs).
• Manage inquiries, resolve requests, and address billing concerns.

Skills

Hospitality

English proficiency

Math skills

Communication

Critical thinking

Interpersonal skills

Multitasking

Computer skills

SIGops/SIGnet

Education

High School Diploma or GED

Tools

SIGops/SIGnet

Job description

Signature Aviation in the United States is seeking a Guest Experience Specialist to warmly welcome guests and crew, coordinating services and ensuring a smooth, memorable visit. This hands-on role requires flexibility for nights, weekends, and holidays near aircraft and ground service equipment.

You will greet guests, process purchases, arrange hotel/transport, promote Signature’s services, and work with a dedicated team to deliver exceptional experiences in a fast-paced environment.