Guest Experience Associate - IAD

Signature Aviation plc; Virginia; Sur place; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k)

Paid time off

Training and development

Résumé du poste

Signature Aviation is seeking a Guest Experience Associate to deliver exceptional hospitality at our Dulles facility. You will greet guests and crews, escort them to entrances or vehicles, and ensure a warm, secure, and efficient experience in a fast-paced airport environment.

You will support arrivals and departures, provide transport, manage vehicle staging, and uphold safety and security protocols while maintaining a guest-first mindset throughout shifts that include nights, weekends, and

Qualifications

• Hospitality skills: energetic, guest-obsessed, able to anticipate guest needs and multi-task in a fast-paced setting.
• Clear English communication, in person, by phone, radio, and in writing.
• Critical thinking: follow simple instructions and handle standardized situations.
• Excellent interpersonal skills for teamwork and guest service.
• Ability to multitask while maintaining attention to detail.
• Proficient computer use and signing into company systems and training.

Responsabilités

• Meet and greet guests and crews, escort to entrance, aircraft, or vehicles.
• Assist with luggage and provide transportation to terminals, hotels, or nearby locations.
• Coordinate ground transportation and staging of personal vehicles; valet parking and car care.
• Identify crewmembers, passengers, visitors, and vendors per security procedures.
• Stop work if unsafe conditions arise and report concerns to management.
• Create records of time worked and services performed accurately.
• Communicate passenger information with crew and company personnel.
• Use the system to review and update customer preferences for personalized service.
• Conduct ID checks for entry to terminal and Airport Operations Area.

Connaissances

Hospitality

Language skills

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Formation

High School Diploma or GED

Description du poste

This is an active, hands-on position designed for someone who enjoys helping people and working in a fast-paced airport environment. You should be comfortable:

• Lifting and moving heavy items, including baggage and other equipment
• Working outdoors in changing weather conditions, including heat, cold, rain, and wind
• Providing exceptional guest service and creating a welcoming experience for every guest
• Being on your feet and physically active throughout your shift

As a Guest Experience Associate, you are a vital part of our hospitality team, ensuring every guest’s arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary responsibility is to deliver an exceptional experience, by consistently reflecting Signature Aviation’s gold standard and commitment to service, safety, and guest satisfaction.

In this role, you’ll coordinate and support guest arrivals and departures, provide safe and courteous transportation to and from the airport and surrounding locations, and oversee secure airport access points; all while maintaining a guest-first mindset in every interaction.

This role is ideal for someone who thrives in a fast-paced, luxury-driven environment and enjoys creating memorable moments for others. Flexibility is essential, as shifts may include nights, weekends, and holidays, and tasks are performed both indoors and outdoors; sometimes in challenging weather or near active aircraft operations.

If you’re passionate about delivering hospitality with purpose and poise, this is your opportunity to shine.

Responsibilities

(Other duties may be assigned)

• Meet and greet guests and crews as they arrive at our facility via airside or streetside and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
• Assist crews and guests with luggage, providing transportation from the facility to commercial terminal, hotel, or other nearby location as required, and fulfilling special requests.
• Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew. Drive and secure guest vehicles when valet parking.Drive and park rental cars and drive, clean, and fuel crew cars as needed.
• Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Create accurate records pertaining to time worked and activities and services performed.
• Communicate and coordinate passenger information with crew and company personnel and respond to questions.
• Use the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
• Conduct identification checks for anyone entering the terminal and/or the Airport Operations Area (AOA) in accordance with all security procedures.

Qualifications

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).
• At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Able to drive standard and automatic transmission vehicles.

Additional essential knowledge and skills:

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.Ability to read and comprehend documents such as safety rules, operating instructions and procedure manuals.
• Critical Thinking / Reasoning Ability: Ability to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer, learn necessary company software, and complete Signature’s training programs on time.

Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $22.00 to $ 25.04 / hour.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Job Info

• Job Identification 16580
• Job Category Flight Operations
• Job Schedule Full time
• Locations Dulles, VA, United States (On-site)