Guest Experience Specialist

Hire The Keys; Key West (FL); On-site; USD 45,847,000 - 68,770,000; Full time

Job summary

Signature Aviation is seeking a Guest Experience Specialist in Key West, FL. You will warmly welcome guests and crew, delivering professional, attentive service in a fast-paced, hospitality-driven environment.

You will coordinate services behind the scenes, maintain safety and cleanliness, and uphold Signature's high standards to create memorable experiences for every visitor, night or weekend shifts included.

Qualifications

• Front-line guest interaction in a hospitality-driven setting.
• Maintains professionalism with guests and crew.
• Ability to thrive in varied schedules including nights, weekends, and holidays.
• Comfort working in indoor and outdoor environments near aircraft and equipment.

Responsibilities

• Welcome guests and crew with warmth and professionalism.
• Coordinate guest services and flight crew needs behind the scenes.
• Maintain high standards of cleanliness and safety.
• Adapt to fast-paced operations and offer thoughtful service.

Skills

Grace under pressure

Attention to detail

Hospitality mindset

Customer service

Job description

As a Guest Experience Specialist , you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you’ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.

Whether you’re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring grace under pressure and attention to detail that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.

This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you’ll thrive in this role.