Guest Experience Ambassador — Events & Promotions

Grand-Casino-Mn; Onamia (MN); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Grand Casino Mille Lacs is hiring a Marketing Ambassador to engage guests, promote casino events, and enroll players in the loyalty club. You will assist in promotional activities from setup to teardown, answer guest questions, and help book hotel rooms. A friendly, outgoing attitude and 1 year in related fields are preferred.

The role emphasizes guest service excellence, strong communication, and the ability to upsell amenities while maintaining confidentiality and accurate records.

Qualifikationen

• High school diploma or GED required; additional education preferred.
• At least 1 year in marketing, sales, guest service, or promotions.
• Basic computer skills; familiarity with MS Office and email.
• Money-handling experience preferred; strong communication and courtesy.

Aufgaben

• Provide guests with accurate information about amenities, promotions, and events.
• Assist in executing casino promotions, events, drawings, and entertainment setups.
• Promote the players club loyalty program and educate guests on benefits.
• Enroll new members in the players club and manage guest accounts as needed.
• Upsell properties and amenities during guest interactions and events.
• Emcee promotional events professionally and coordinate with departments.

Kenntnisse

Marketing experience

Guest service

Sales

Customer service

Microsoft Office

Communication skills

Ausbildung

High School Diploma

Tools

Microsoft Office

Internet research

Jobbeschreibung

Grand Casino Mille Lacs is hiring a Marketing Ambassador to engage guests, promote casino events, and enroll players in the loyalty club. You will assist in promotional activities from setup to teardown, answer guest questions, and help book hotel rooms. A friendly, outgoing attitude and 1 year in related fields are preferred.

The role emphasizes guest service excellence, strong communication, and the ability to upsell amenities while maintaining confidentiality and accurate records.