Player’s Club Ambassador & Event Host

Grand Casino Mille Lacs & Hinckley; Onamia (MN); On-site; USD 19,000 - 30,000; Full time

Job summary

Grand Casino Mille Lacs & Hinckley is seeking a personable Players Club Ambassador to welcome guests and support the marketing team. You will enroll new members, assist with events and promotions, answer guest questions, and help book hotel accommodations while promoting the players club benefits.

The role emphasizes strong communication, attention to accuracy, and a customer-service mindset within a hospitality environment. Evening and weekend availability may be required.

Qualifications

• High school diploma or GED required.
• 1 year experience in marketing, sales, guest service, promotions, hospitality, or customer service preferred.
• Basic computer skills including Word, Excel, PowerPoint; familiarity with internet research and email communication.
• Money-handling experience preferred.

Responsibilities

• Maintains knowledge of casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
• Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes player’s club loyalty by maintaining knowledge of club benefits and educating Guests about offerings.
• Maintain a strong working knowledge of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
• Upsell properties and amenities by informing Guests of offerings and upcoming events.
• Maintains excellent communication with other departments and attends ongoing communication meetings.
• Maintains a strong working knowledge of proper emergency procedures; contacts security and EMS when needed.

Skills

Guest service

Marketing

Promotions

Hospitality

Customer service

Microsoft Office

Event setup

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Grand Casino Mille Lacs & Hinckley is seeking a personable Players Club Ambassador to welcome guests and support the marketing team. You will enroll new members, assist with events and promotions, answer guest questions, and help book hotel accommodations while promoting the players club benefits.

The role emphasizes strong communication, attention to accuracy, and a customer-service mindset within a hospitality environment. Evening and weekend availability may be required.