Gift Shop Ambassador - Guest Experience & Upsell

Grand-Casino-Mn; Hinckley (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Grand Casino Mille Lacs is seeking a friendly Retail Associate to greet guests, upsell merchandise, and operate the POS with accuracy. You will maintain displays and ensure correct pricing while balancing cash at shift end. This role emphasizes teamwork and guest-focused service across the retail shops.

You will collaborate with colleagues during events on property and attend mandatory department meetings to ensure smooth operations and exceptional guest experiences.

Qualifications

• High school diploma or GED (or ability to pass Basic Skills Assessment).

Responsibilities

• Greet guests to the retail shops in a friendly, courteous manner.
• Upsell and recommend products to guests.
• Operate the POS system to accept payments and give correct change.
• Balance cash drawer at shift end and complete required accounting paperwork.
• Keep merchandise displays current and properly priced.
• Communicate relevant information to next shift.
• Attend department meetings to facilitate information flow.
• Work as part of a team to ensure guest satisfaction.

Skills

Trustworthy relations

Organized & flexible

Company values

Education

High school diploma or GED

Job description

Grand Casino Mille Lacs is seeking a friendly Retail Associate to greet guests, upsell merchandise, and operate the POS with accuracy. You will maintain displays and ensure correct pricing while balancing cash at shift end. This role emphasizes teamwork and guest-focused service across the retail shops.

You will collaborate with colleagues during events on property and attend mandatory department meetings to ensure smooth operations and exceptional guest experiences.