Casino Promotions & Guest Experience Ambassador

Mille Lacs Corporate Ventures; Onamia (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Mille Lacs Corporate Ventures in Onamia, MN is seeking a friendly Players Club Ambassador to welcome guests and promote the loyalty program. You will help enroll new players, assist with events, promotions, and entertainment, and answer guest questions including hotel room bookings.

The role requires strong guest service skills, familiarity with casino operations, and the ability to emcee events. You will work closely with multiple departments to ensure a smooth guest experience and protect

Qualifications

• High school diploma or GED.
• 1 year experience in marketing, sales, guest service, promotions, hospitality, or customer service preferred.
• Basic computer skills including Word, Excel, PowerPoint; internet research and email.
• Money-handling experience preferred.

Responsibilities

• Maintains knowledge of casino amenities, promotions, events, and entertainment; provides Guests and Associates with accurate information.
• Assists in execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes players' club loyalty by understanding club benefits and educating Guests about offerings.
• Maintains knowledge of players' club system functionality: enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Emcees promotional events in a professional and respectful manner.
• Answers guest inquiries with courtesy; forwards to appropriate contact/department as needed.
• Upsells properties and amenities by informing Guests of offerings and upcoming events.
• Maintains strong communication with other departments and participates in ongoing meetings.

Skills

Guest service

Promotions knowledge

Communication skills

Microsoft Office

Money handling

Education

High school diploma or GED

Tools

Point-of-sale

Job description

Mille Lacs Corporate Ventures in Onamia, MN is seeking a friendly Players Club Ambassador to welcome guests and promote the loyalty program. You will help enroll new players, assist with events, promotions, and entertainment, and answer guest questions including hotel room bookings.

The role requires strong guest service skills, familiarity with casino operations, and the ability to emcee events. You will work closely with multiple departments to ensure a smooth guest experience and protect