Hospitality Security & Guest Experience Specialist

Hilton; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Sioux Falls is seeking a Security Officer to safeguard guests and property while delivering the hospitality experience our brand is known for. You will conduct patrols, document incidents, and respond to emergencies with professionalism.

This role emphasizes guest assistance, safety, and adherence to Hilton's values, contributing to a secure and welcoming environment for every stay.

Qualifications

• Experience in performing security patrols across hotel premises.
• Ability to conduct preliminary incident investigations and document findings.
• Strong documentation and reporting skills for security records.
• Crisis and emergency response capabilities for safety incidents.
• Provide professional guest assistance and service during security duties.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Patrols

Investigations

Documentation

Emergency response

Guest service

Job description

Hilton in Sioux Falls is seeking a Security Officer to safeguard guests and property while delivering the hospitality experience our brand is known for. You will conduct patrols, document incidents, and respond to emergencies with professionalism.

This role emphasizes guest assistance, safety, and adherence to Hilton's values, contributing to a secure and welcoming environment for every stay.