Onsite Facility Experience Lead

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Facility Ambassador for our San Francisco site. The role centers on delivering exceptional workplace experiences, coordinating events, managing tickets, and maintaining high service levels to meet client expectations.

You will partner with facility management, engineering, and service providers to ensure seamless operations, safety, and efficiency while supporting budget planning and cost-saving initiatives.

Qualifications

• 2+ years of experience in hospitality, vendor management, facility management, or event coordination.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Strong customer service and professional communication skills.
• Ability to manage multiple priorities in fast-paced environments.
• Experience with CMMS is a plus.

Responsibilities

• Act as the primary point of contact for employee inquiries, issues, and feedback related to workplace services, managing tickets through CMMS from creation to resolution.
• Conduct regular site walkthroughs to ensure the office is clean, organized, and compliant with SLAs and safety standards.
• Plan, coordinate, and execute events, meetings, and conference room setups, handling logistics, catering, and equipment.
• Manage third-party vendor performance, coordinate service delivery, track work order completion, and resolve invoices.
• Support Facility Management and Engineering with budget requests, purchasing, and planning to hit cost and performance targets.
• Provide reception support, coordinate building access passes, mail/courier, and maintain office supplies.
• Collect and analyze data to align with client goals, monitor KPIs, and drive continuous process improvements.

Skills

Hospitality

Vendor management

Facility management

Event coordination

Customer service

Education

High school diploma or equivalent

Tools

CMMS

Microsoft Office Suite

Job description

Jones Lang LaSalle Incorporated is seeking a Facility Ambassador for our San Francisco site. The role centers on delivering exceptional workplace experiences, coordinating events, managing tickets, and maintaining high service levels to meet client expectations.

You will partner with facility management, engineering, and service providers to ensure seamless operations, safety, and efficiency while supporting budget planning and cost-saving initiatives.