Guest Experience Ambassador

Hilton; Mount Pleasant (SC); On-site; USD 26,000 - 34,000; Full time

Job summary

Hilton in Mount Pleasant, SC is seeking a dedicated Guest Service Agent to help create memorable stays. You will welcome guests, manage check-in and check-out, verify charges, and assist with room assignments and keys.

You will share local knowledge, promote hotel services, and respond to guest requests with warmth and urgency, contributing to exceptional hospitality and repeat visits.

Qualifications

• Customer-facing hospitality experience preferred.
• Ability to handle payments accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests on arrival and complete check-in with room assignment and keys.
• Process check-out and verify charges using the POS system.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest service

POS system

Upselling

Communication

Teamwork

Tools

PMS (Property Management System)

Job description

Hilton in Mount Pleasant, SC is seeking a dedicated Guest Service Agent to help create memorable stays. You will welcome guests, manage check-in and check-out, verify charges, and assist with room assignments and keys.

You will share local knowledge, promote hotel services, and respond to guest requests with warmth and urgency, contributing to exceptional hospitality and repeat visits.