Guest Experience Leader — Elevate Stays

Socket.dev; Mount Pleasant (SC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Travel perks

ESPP (employee stock purchase plan)

Parental leave

Caregiving support

Crisis concierge

EAP (mental health resources)

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Guest Services Manager in Mount Pleasant, SC to oversee all guest services functions and deliver memorable experiences for every guest. You will lead a team, monitor service quality, and drive improvements to ensure an exceptional stay.

Join an award-winning workplace culture that values integrity, teamwork, and urgency. The role focuses on hospitality excellence, team development, and operational effectiveness within a premier hotel environment.

Qualifications

• Passion for hospitality and guest satisfaction.
• Strong leadership and team-building abilities.
• Commitment to integrity and doing the right thing.
• Ability to drive ownership and accountability.
• Focus on urgency and disciplined execution.

Responsibilities

• Oversee guest services operations: manage day-to-day functions (bell, luggage, valet, parking) for a seamless guest experience.
• Monitor and elevate service: track guest satisfaction and drive improvements.
• Manage department administration: budgeting, forecasting, policy enforcement, special projects.
• Inspire and develop the team: supervise, coach, and foster a positive work environment.

Skills

Hospitality mindset

Leadership

Integrity

Teamwork

Ownership

Urgency-focused execution

Job description

Hilton is seeking a Guest Services Manager in Mount Pleasant, SC to oversee all guest services functions and deliver memorable experiences for every guest. You will lead a team, monitor service quality, and drive improvements to ensure an exceptional stay.

Join an award-winning workplace culture that values integrity, teamwork, and urgency. The role focuses on hospitality excellence, team development, and operational effectiveness within a premier hotel environment.