Guest Service Agent: Elevate Stays with Warm Hospitality

Hilton; Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Location-based benefits

Job summary

Hilton in Charleston, SC is seeking a Guest Service Agent to ensure smooth check-in/check-out and deliver memorable hospitality experiences. You will greet guests warmly, provide local information, and support guests throughout their stay with impeccable service.

This role emphasizes hospitality, integrity, leadership, teamwork, and ownership, aligning with Hilton's core values to create a welcoming environment for all guests and team members.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Leadership and teamwork drive the best outcomes; ownership and urgency guide every moment.

Responsibilities

• Deliver a warm welcome: greet guests on arrival, complete check-in with room assignment and keys.
• Support efficient check-out: verify charges, process payments, issue receipts, and use POS accurately.
• Provide hotel knowledge: explain offerings, room types, rates, promotions, and local information.
• Promote hotel services: upsell amenities to maximize revenue.
• Delight guests: respond to requests, resolve concerns with care and urgency, manage communications.

Job description

Hilton in Charleston, SC is seeking a Guest Service Agent to ensure smooth check-in/check-out and deliver memorable hospitality experiences. You will greet guests warmly, provide local information, and support guests throughout their stay with impeccable service.

This role emphasizes hospitality, integrity, leadership, teamwork, and ownership, aligning with Hilton's core values to create a welcoming environment for all guests and team members.