Guest Service Expert - Spread Warm Hospitality

Hilton; Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton in Charleston, SC is seeking a Guest Service Agent to deliver warm welcomes, handle check-in/check-out, and provide exceptional guest service that enhances every stay.

You will use knowledge of hotel offerings, room types, rates, and local area information to answer inquiries and upsell amenities, creating memorable experiences for guests.

This role emphasizes integrity, teamwork, and a proactive approach to guest needs in a fast-paced environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and always doing the right thing.
• Leadership, teamwork, and ownership.
• A focus on the Now with urgency and discipline.

Responsibilities

• Deliver a warm welcome: greet guests, complete check-in, assign rooms, issue keys, and provide materials.
• Support efficient check-out: verify charges, handle payments, issue receipts, operate POS system.
• Provide hotel and local knowledge to assist with inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency.

Job description

Hilton in Charleston, SC is seeking a Guest Service Agent to deliver warm welcomes, handle check-in/check-out, and provide exceptional guest service that enhances every stay.

You will use knowledge of hotel offerings, room types, rates, and local area information to answer inquiries and upsell amenities, creating memorable experiences for guests.

This role emphasizes integrity, teamwork, and a proactive approach to guest needs in a fast-paced environment.