Guest Service Agent - Hampton Inn Mt. Pleasant Patriots Point

Hilton; Mount Pleasant (SC); On-site; USD 26,000 - 34,000; Full time

Job summary

Hilton in Mount Pleasant, SC is seeking a dedicated Guest Service Agent to help create memorable stays. You will welcome guests, manage check-in and check-out, verify charges, and assist with room assignments and keys.

You will share local knowledge, promote hotel services, and respond to guest requests with warmth and urgency, contributing to exceptional hospitality and repeat visits.

Qualifications

• Customer-facing hospitality experience preferred.
• Ability to handle payments accurately.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests on arrival and complete check-in with room assignment and keys.
• Process check-out and verify charges using the POS system.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and amenities to maximize revenue.
• Respond to guest requests and resolve concerns with care and urgency.

Skills

Guest service

POS system

Upselling

Communication

Teamwork

Tools

PMS (Property Management System)

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance


• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately


• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries


• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue


• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .


• Acting with Integrity and always doing the right thing.


• Inspiring others through Leadership .


• A belief that Teamwork drives the best outcomes.


• A sense of Ownership and accountability.


• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.