Guest Services Leader: Elevate Hospitality & Team

Hilton; Mount Pleasant (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

The Hilton Mount Pleasant hotel is seeking a Guest Services Manager to oversee day-to-day guest services operations and deliver memorable hospitality experiences. You will lead a team dedicated to creating exceptional stays and ensuring guest satisfaction across all touchpoints.

Responsibilities include managing bell, valet, luggage, and guest relations, plus budgeting, coaching, and implementing service improvements to drive consistency and excellence in every guest interaction.

Responsibilities

• Oversee guest services operations: Manage day-to-day operations of all guest services functions to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

The Hilton Mount Pleasant hotel is seeking a Guest Services Manager to oversee day-to-day guest services operations and deliver memorable hospitality experiences. You will lead a team dedicated to creating exceptional stays and ensuring guest satisfaction across all touchpoints.

Responsibilities include managing bell, valet, luggage, and guest relations, plus budgeting, coaching, and implementing service improvements to drive consistency and excellence in every guest interaction.