Guest Experience Ambassador

Concord Hospitality Enterprises Co.; Madison Heights (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term(dis

401(k) with company match

Discounted room rates at Concord‑owned

Training and career advancement

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to warmly greet guests, assist with check-in/check-out, and coordinate with hotel departments to ensure a smooth stay.

The role emphasizes a proactive, guest-centric service mindset, handling inquiries, and maintaining accurate cash handling. Concord champions an “Associate First” culture with growth, balance, and inclusion.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Customer service

Communication

Multitasking

Detail orientation

Flexibility

Hospitality experience

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to warmly greet guests, assist with check-in/check-out, and coordinate with hotel departments to ensure a smooth stay.

The role emphasizes a proactive, guest-centric service mindset, handling inquiries, and maintaining accurate cash handling. Concord champions an “Associate First” culture with growth, balance, and inclusion.