Front Desk & Guest Services Clerk - Hospitality & Growth

Concord Hospitality Enterprises Co.; Fort Mill (SC); Presencial; USD 17 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates at Concord-owned

Training, development, and careerAdv

Resumo da oferta

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk to welcome guests from arrival to departure and help create memorable stays. You will handle payments, assist guests, and stay informed about Concord brands and programs while upholding high hospitality standards.

The role requires strong communication, multitasking, and a positive, professional demeanor. Candidates should be flexible to work evenings, weekends, and holidays in a fast-paced hotel environment.

Qualificações

• High school diploma or equivalent required or preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsabilidades

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Conhecimentos

Customer service

Interpersonal skills

Multitasking

Attention to detail

Flexibility in shifts

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk/Guest Services Clerk to welcome guests from arrival to departure and help create memorable stays. You will handle payments, assist guests, and stay informed about Concord brands and programs while upholding high hospitality standards.

The role requires strong communication, multitasking, and a positive, professional demeanor. Candidates should be flexible to work evenings, weekends, and holidays in a fast-paced hotel environment.