Guest Experience Ambassador

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Service Agent in Charlotte, NC. You will greet guests, manage check-ins/check-outs, and provide local information with a focus on genuine hospitality.

Join a front office team that values excellent communication, calm problem-solving, and teamwork to ensure a memorable guest experience. English proficiency and guest-service mindset are essential.

Qualifications

• Friendly and welcoming demeanor; enjoy helping people.
• Excellent communication and listening skills.
• Professional and dependable attitude with strong teamwork.

Responsibilities

• Greet guests with a friendly, professional greeting.
• Assist guests with information about hotel outlets, services, and local attractions.
• Complete guest registration accurately using the hotel system.
• Process check-ins/check-outs smoothly and verify guest details and payments.
• Maintain guest accounts and post charges accurately to rooms.

Skills

Hospitality

Customer Service

Communication

Teamwork

Attention to detail

Job description

Crescent Hotels & Resorts is seeking a Guest Service Agent in Charlotte, NC. You will greet guests, manage check-ins/check-outs, and provide local information with a focus on genuine hospitality.

Join a front office team that values excellent communication, calm problem-solving, and teamwork to ensure a memorable guest experience. English proficiency and guest-service mindset are essential.