Guest Services Agent — Elevate Guest Experiences (Part-Time)

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Medical (company contribution)

Dental (company contribution)

Vision (company contribution)

401(k) (company match)

Paid Time Off

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

A prominent hospitality establishment in North Carolina seeks a part-time Guest Services Agent to provide exceptional customer service to guests. You will be the first point of contact, ensuring guests’ inquiries and requests are handled efficiently. Ideal candidates have previous customer service experience, are detail-oriented, and are able to multitask. Fluency in Spanish is preferred. Flexible schedule required. Competitive hourly pay of $20.00.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Fluency in a second language, preferably Spanish, is advantageous.
• Familiarity with hotel reservation systems or property management software is helpful.

Responsibilities

• Greet guests upon arrival and check them in, ensuring accuracy.
• Answer guest inquiries and provide information about facilities and attractions.
• Handle complaints and resolve issues in a timely manner.
• Assist guests with luggage and transport requests.
• Maintain a clean front desk and lobby area.

Skills

Customer service experience

Fluent in Spanish

Hotel reservation systems knowledge

Strong communication skills

Attention to detail

Ability to multitask

Job description

A prominent hospitality establishment in North Carolina seeks a part-time Guest Services Agent to provide exceptional customer service to guests. You will be the first point of contact, ensuring guests’ inquiries and requests are handled efficiently. Ideal candidates have previous customer service experience, are detail-oriented, and are able to multitask. Fluency in Spanish is preferred. Flexible schedule required. Competitive hourly pay of $20.00.