Guest Experience Concierge | Flexible Scheduling

The Crescent Hotels Group; Denver (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Flexible scheduling

Employee hotel discounts

RTD EcoPass

Learning and development

Collaborative culture

Job summary

Crescent Hotels & Resorts in Denver is seeking a Guest Services Ambassador to welcome guests, assist with arrivals and departures, and provide thoughtful recommendations for local experiences. You will thrive in a fast-paced environment, delivering warm, personalized service and building genuine connections with guests.

The role emphasizes hospitality, teamwork with Front Office and housekeeping, and a commitment to sustainability and community engagement.

Qualifications

• Previous hotel, hospitality, or guest-facing experience preferred.
• Strong communication and interpersonal skills.
• Warm, welcoming demeanor and professional appearance.
• Curious about Denver and local community.

Responsibilities

• Deliver warm, personalized service to every guest.
• Assist guests with check-in/check-out and front desk needs.
• Provide dining, entertainment, and local recommendations.
• Maintain knowledge of hotel amenities and events.
• Coordinate with housekeeping and other departments.
• Handle guest requests professionally and efficiently.
• Support sustainability and community initiatives.

Skills

Customer service

Communication

Hospitality

Denver knowledge

Multitasking

Tools

POS systems

Hotel PMS

Job description

Crescent Hotels & Resorts in Denver is seeking a Guest Services Ambassador to welcome guests, assist with arrivals and departures, and provide thoughtful recommendations for local experiences. You will thrive in a fast-paced environment, delivering warm, personalized service and building genuine connections with guests.

The role emphasizes hospitality, teamwork with Front Office and housekeeping, and a commitment to sustainability and community engagement.