Guest Experience Ambassador - Front Desk

WizeHire, Inc; Eagan (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

WizeHire, Inc. is seeking a friendly and service-oriented front desk agent to join our guest services team. You will welcome guests, assist with check-in/check-out, and manage accounts to ensure a smooth and positive experience.

Strong communication and multitasking abilities are essential as you handle inquiries, resolve complaints, and collaborate with hotel departments to deliver seamless service in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Skills

Communication skills

Guest-service oriented

Multitasking

Interpersonal skills

Job description

WizeHire, Inc. is seeking a friendly and service-oriented front desk agent to join our guest services team. You will welcome guests, assist with check-in/check-out, and manage accounts to ensure a smooth and positive experience.

Strong communication and multitasking abilities are essential as you handle inquiries, resolve complaints, and collaborate with hotel departments to deliver seamless service in a fast-paced environment.