Guest Experience Agent – Part-Time with Travel Perks

Hilton; Cupertino (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Complimentary meals during shifts

Free on-site parking

Go Hilton travel discounts

Job summary

Hilton's Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent to warmly welcome guests, manage check-in/out, and share local knowledge in a contemporary Silicon Valley setting.

The ideal candidate has at least one year of customer service and up to one year of front desk experience, with weekend availability and flexible shifts (AM, Mid, PM). Perks include complimentary meals during shifts and on-site parking, plus Go Hilton travel discounts. Join a team known for hospitality.

Qualifications

• Minimum one year of customer service experience.
• Up to one year of hotel front desk experience.
• Schedule flexibility.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Customer service

Front desk experience

Schedule flexibility

Job description

Hilton's Juniper Hotel Cupertino is seeking a Part-Time Guest Service Agent to warmly welcome guests, manage check-in/out, and share local knowledge in a contemporary Silicon Valley setting.

The ideal candidate has at least one year of customer service and up to one year of front desk experience, with weekend availability and flexible shifts (AM, Mid, PM). Perks include complimentary meals during shifts and on-site parking, plus Go Hilton travel discounts. Join a team known for hospitality.