AC Hotel Sunnyvale Cupertino - Front Desk Agent

Aimbridge Hospitality LLC; Sunnyvale (CA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Aimbridge Hospitality LLC is seeking a Front Desk Agent for the AC Hotel Sunnyvale/Cupertino. This role is crucial for providing exceptional guest experiences, from warm welcomes to smooth check-ins and problem-solving.

The ideal candidate should have a high school diploma and familiarity with hotel management software. Benefits include daily pay, medical coverage, paid time off, and a 401k retirement plan, making this a great opportunity for a motivated individual in hospitality.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide exceptional guest service with warm welcomes and efficient check-ins.
• Communicate effectively with guests and team members.
• Quickly solve problems to maintain guest satisfaction.
• Manage multiple tasks like reservations and financial details.

Skills

Guest Service

Communication Skills

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in a hotel or related field

Tools

Hotel management software

Microsoft Office Suite

Job description

Front Desk Agent

Compensation $21.00/hour

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Responsibilities & Skills

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

AC Hotel Sunnyvale/Cupertino is one of Marriott’s newest brands, focusing on the little things. Built from the ground up, the design of this hotel will be stylish, yet efficient, and every detail will provide just the beautiful essentials. The property will feature 183 elegant guestrooms, enhanced outdoor space with communal seating areas and a rooftop pool and sundeck. Upgraded pedestrian connections and bike parking make this a traveler favorite when visiting companies such as Nobia, Twitter, and AMD in Silicon Valley.

Evolution Hospitality is a dedicated lifestyle vertical at Aimbridge, creating distinct lifestyle experiences and driving performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. With a focus on equal parts culture and results, every member of the team embraces the challenge of becoming a better human being, both personally and professionally.