Guest Service Pro — Elevate Stays with Travel Perks

Hilton; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discounted travel

Employee stock purchase

Parental leave

Job summary

Hilton San Francisco Union Square is seeking a Guest Service Agent to welcome guests and ensure smooth check-in and check-out experiences. You will deliver warmth and hospitality while assisting guests with inquiries, payments, and room-related details.

Join a team that values integrity, teamwork, and ownership, with shifts AM/PM/overnight and weekends/holidays required. Enjoy employee perks and a vibrant hotel culture at Hilton.

Qualifications

• Minimum one year customer service experience
• Schedule flexibility required
• Prior hospitality experience preferred

Responsibilities

• Deliver a warm welcome: greet guests, check-in/out, issue keys, provide welcome materials
• Process guest departures, verify charges, handle payments, issue receipts
• Provide hotel knowledge: explain offerings, room types, rates, promotions, local information
• Promote hotel services: upsell amenities to maximize revenue
• Respond to guest requests, resolve issues with urgency and care, manage communications

Skills

Customer service

Schedule flexibility

Hospitality experience

Job description

Hilton San Francisco Union Square is seeking a Guest Service Agent to welcome guests and ensure smooth check-in and check-out experiences. You will deliver warmth and hospitality while assisting guests with inquiries, payments, and room-related details.

Join a team that values integrity, teamwork, and ownership, with shifts AM/PM/overnight and weekends/holidays required. Enjoy employee perks and a vibrant hotel culture at Hilton.