Guest Experience Agent - On-Call (Nights/Weekends)

Caesars Entertainment; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Customer Service Representative for on-call on-site shifts. You will engage guests on the casino floor, greet visitors, and support the guest experience with a positive, energetic approach. Position requires weekend and holiday availability and a focus on exceptional service.

The role emphasizes clear communication, guest feedback, and collaboration with multiple departments to maintain a welcoming environment and high standards of service.

Qualifications

• Must be able to maneuver all areas of the casino and provide friendly, proactive guest assistance.
• Excellent communication and interpersonal skills; ability to convey information clearly to guests and colleagues.
• Ability to work weekends and holidays, including nights, while maintaining a positive, energetic demeanor.

Responsibilities

• Interact with external guests on the casino floor, greet and assist with questions.
• Maintain a fun, upbeat attitude and be aware of surroundings.
• Provide feedback to departments on guest experiences and suggestions.
• Assist in events and help manage overall guest experience during shifts.
• Handle guest contacts by letter, in person, or by phone; explain program terms as needed.
• Ensure cleanliness of the assigned zone and document guest complaints/compliments.

Skills

Guest interaction

Communication

Public speaking

Multitasking

Team collaboration

Tools

MS Office Suite

Job description

Caesars New Orleans Casino & Hotel is seeking a Customer Service Representative for on-call on-site shifts. You will engage guests on the casino floor, greet visitors, and support the guest experience with a positive, energetic approach. Position requires weekend and holiday availability and a focus on exceptional service.

The role emphasizes clear communication, guest feedback, and collaboration with multiple departments to maintain a welcoming environment and high standards of service.