Hotel Reservations Agent, Full Time (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is hiring a Hotel Reservations Agent to join our on-site team in New Orleans, LA. You will assist guests with room, suite, golf, show, limo, and restaurant reservations, while upholding Caesars standards of service and confidentiality.

The ideal candidate has at least 1 year of customer service or sales experience, strong communication skills, and the ability to type efficiently.

Qualifications

• Must be 21-years of age or older.
• Education: High School Diploma or equivalent required
• Experience: 1-year Customer Service or Sales experience.
• Must be able to type.
• Must have or be able to obtain a valid Gaming License
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible working schedule based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.

Responsibilities

• Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling.
• Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management.
• Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
• Clearly communicate and demonstrate enthusiastic service.
• Meet department punctuality, adherence and attendance guidelines.
• Safeguard customer confidentiality and privacy in accordance to company and department standards.
• Handle all incoming customer transactions promptly, efficiently, accurately and professionally.
• Assist with special projects and/or additional duties as needed.
• Assist Supervisors with their ‘Primary Job Functions’ based on business needs.

Skills

Customer service

Sales

Education

High School Diploma or equivalent

Tools

Typing

Job description

Hotel Reservations Agent, Full Time (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Reservations Agents at Caesars Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservations.

How You Will Create the Extraordinary

Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling.

Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management.

Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.

Clearly communicate and demonstrate enthusiastic service.

Meet department punctuality, adherence and attendance guidelines.

Safeguard customer confidentiality and privacy in accordance to company and department standards.

Handle all incoming customer transactions promptly, efficiently, accurately and professionally.

Assist with special projects and/or additional duties as needed.

Assist Supervisors with their ‘Primary Job Functions’ based on business needs.

What You Will Need

Must be 21-years of age or older.

Education: High School Diploma or equivalent required

Experience: 1-year Customer Service or Sales experience.

Must have stable work history and be computer literate.

Must be able to type.

Must have or be able to obtain a valid Gaming License

Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.

Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.

Must be able to read, write, speak and understand English.

Must be able to work in high and low stress areas.

Must be able to maintain a flexible working schedule based on business demands.

Must be able to work in close quarters.

Must be multi-task oriented.

Excellent interpersonal, communications, team building and problem solving skills are required.

Must be able to work with minimal supervision.

Ability to perform full duties of dexterity and visual perception

Maintain a clean and organized work environment.

Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.

DESIRED SKILLS:

Knowledge of Windows based PC Applications.

Some experience with LMS and /or Microsoft Windows is always a definite asset.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89313
• Job Category Call Center and Reservations