On-Call Special Events Coordinator - Guest Experience

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking an On-Call Special Events Coordinator to assist with property and marketing functions. You will act as a guest-focused liaison, supporting invitational events and promotions, and handling general office duties as needed.

The role requires flexibility for extended hours, strong teamwork, and impeccable customer service. Candidates must be 21+, pass gaming-related checks, and meet appearance standards.

Qualifications

• Previous customer service experience with the proven ability to provide courteous, friendly, and efficient service to customers.
• Must be able to work any day of the week, on any shift, including long hours and holidays when necessary.
• Ability to organize and maintain a wide variety of activities in a multi-tasking, fast-paced environment.
• Must be able to keep aware of the constant changes and enhancements of events and promotions.
• Demonstrated ability to multi‑task effectively, adapt quickly to changing business needs, and work respectfully with individuals of diverse backgrounds and perspectives.
• Must be able to read, write, speak, and understand English.
• Basic computer skills with software systems including IBM, Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe are required.
• Must be at least 21 years of age and eligible to obtain a Gaming Sheriff’s Card.
• Must comply with the company’s appearance standards.

Responsibilities

• Create an atmosphere of fun and excitement for guests.
• Demonstrate strong interpersonal skills, including the ability to work effectively in a team environment, maintain positive working relationships, and remain composed and professional in all situations.
• Assists Special Events team with the execution of invitational events and promotions.
• Display a professional demeanor and willingness to assist guests.
• Constantly seek ways to improve friendly and helpful service and reduce guests waiting time to positively impact department’s guest service ratings.
• Ensure integrity and confidentiality of all guests’ data. Comply with all state, federal and regulatory policies, and procedures.
• Deliver and pick up items to and from other properties when necessary.
• Comply with Responsible Gaming guidelines outlined by Caesars Entertainment and complete annual refresher training.
• Perform all other job-related duties as requested.

Skills

Customer service

Teamwork

Multitasking

English proficiency

Computer literacy

Tools

IBM

Windows

Microsoft Office

Adobe

Job description

Caesars Entertainment in Las Vegas is seeking an On-Call Special Events Coordinator to assist with property and marketing functions. You will act as a guest-focused liaison, supporting invitational events and promotions, and handling general office duties as needed.

The role requires flexibility for extended hours, strong teamwork, and impeccable customer service. Candidates must be 21+, pass gaming-related checks, and meet appearance standards.