Guest Experience Lead, Front Desk (Hotel Ops)

Caesars Entertainment; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Front Desk Agent (Harrah's Tower) to warmly welcome guests, check them in/out, and coordinate with hotel operations to ensure seamless stays.

Responsibilities include processing cash and card transactions, accurate paperwork, directing guests, and maintaining professional appearance. Requires high school diploma and 3 months customer service experience; ability to type 25 wpm; flexible schedule.

Qualifications

• High School graduate or equivalent is required.
• Minimum 3 months customer service experience is required.
• Must be able to type at least 25 wpm.
• Must pass a simple mathematics test and work well in a team.

Responsibilities

• Assist guests with registration and settling accounts at check-out.
• Coordinate with related departments to ensure excellent guest service.
• Process all cash/credit transactions and input information accurately.
• Check guests in and out and maintain a professional appearance.

Skills

Customer service

Typing 25 wpm

Teamwork

Mathematical ability

Attendance & reliability

Education

High School diploma or equivalent

Job description

Caesars New Orleans Casino & Hotel is seeking a Front Desk Agent (Harrah's Tower) to warmly welcome guests, check them in/out, and coordinate with hotel operations to ensure seamless stays.

Responsibilities include processing cash and card transactions, accurate paperwork, directing guests, and maintaining professional appearance. Requires high school diploma and 3 months customer service experience; ability to type 25 wpm; flexible schedule.