Customer Service Rep - On-Call (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Customer Service Representative for on-call on-site shifts. You will engage guests on the casino floor, greet visitors, and support the guest experience with a positive, energetic approach. Position requires weekend and holiday availability and a focus on exceptional service.

The role emphasizes clear communication, guest feedback, and collaboration with multiple departments to maintain a welcoming environment and high standards of service.

Qualifications

• Must be able to maneuver all areas of the casino and provide friendly, proactive guest assistance.
• Excellent communication and interpersonal skills; ability to convey information clearly to guests and colleagues.
• Ability to work weekends and holidays, including nights, while maintaining a positive, energetic demeanor.

Responsibilities

• Interact with external guests on the casino floor, greet and assist with questions.
• Maintain a fun, upbeat attitude and be aware of surroundings.
• Provide feedback to departments on guest experiences and suggestions.
• Assist in events and help manage overall guest experience during shifts.
• Handle guest contacts by letter, in person, or by phone; explain program terms as needed.
• Ensure cleanliness of the assigned zone and document guest complaints/compliments.

Skills

Guest interaction

Communication

Public speaking

Multitasking

Team collaboration

Tools

MS Office Suite

Job description

Customer Service Rep - On-Call (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary\"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.\"

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.)

How You Will Create the Extraordinary

• Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions
• Consistently exhibits a fun, upbeat and positive attitude at all times.
• Must be aware of surroundings and be able to initiate a greeting with every guest every time.
• Exhibits strong communication skills, including public speaking.
• Provides customer feedback and suggestions to department leaders on a regular basis.
• Assists in the execution of special events and particularly in managing the overall customer experience.
• Responsible for customer contact and interfacing with guests by letter, person, or telephone.
• Convey terms of programs and explain qualifications and requirements to prospective customers.
• Works with all departments to assist in serving customers to provide Customer Satisfaction.
• Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.
• Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.
• Adhere to regulatory, departmental, and company policies in an ethical manner.

What You Will Need

• Must be able to maneuver all areas of the casino, including in and around pit areas.
• Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.
• Must be able to stand/ walk for extended periods of time.
• Must be able to lift up to 25 pounds.
• Must be able to use a computer: Microsoft Word, Excel, and Power Point.
• Must be able to read, write, and understand English.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.