Guest Experience Agent — Luxury Hotel

Couvant; New Orleans (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

PTO exchange

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company 401k matching

Student loan repayment

Job summary

The Eliza Jane hotel in New Orleans is seeking a Front Desk Agent for full-time work. The role involves welcoming guests, assigning rooms, providing information on rates, rooms, and on-property amenities, and handling payments during check-in/out.

You will respond to guest requests promptly and maintain a polite, professional demeanor throughout the shift. The position requires the ability to stand for extended periods and deliver warm, efficient service in a luxury environment managed by

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner
• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

Job description

The Eliza Jane hotel in New Orleans is seeking a Front Desk Agent for full-time work. The role involves welcoming guests, assigning rooms, providing information on rates, rooms, and on-property amenities, and handling payments during check-in/out.

You will respond to guest requests promptly and maintain a polite, professional demeanor throughout the shift. The position requires the ability to stand for extended periods and deliver warm, efficient service in a luxury environment managed by