Guest Experience Agent - Island Front Desk Concierge

Davidson Hospitality Group; Hawaii; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Sign on Bonus Incentive Plan

Job summary

Sheraton Kauai Coconut Beach Resort, managed by Davidson Hospitality Group, is seeking a Front Desk Agent in Kauai, Hawaii. Join our welcoming team to provide warm, efficient service from check-in to check-out and assist guests with recommendations and hotel amenities.

This role emphasizes guest satisfaction, professional communication, and the ability to handle cash and inquiries with empathy. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• Customer service experience in hotel or hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure.
• Familiarity with hotel property management systems.
• Strong organizational and multitasking abilities.
• Available for evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and a positive first impression.
• Check-in and check-out guests accurately and efficiently.
• Respond to inquiries and resolve issues with empathy.
• Offer recommendations on local attractions, dining, and amenities.
• Collaborate with other departments to ensure seamless experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem-solving

Organizational skills

Multitasking

Flexible schedules

Education

High School diploma or equivalent

Tools

PMS software

Job description

Sheraton Kauai Coconut Beach Resort, managed by Davidson Hospitality Group, is seeking a Front Desk Agent in Kauai, Hawaii. Join our welcoming team to provide warm, efficient service from check-in to check-out and assist guests with recommendations and hotel amenities.

This role emphasizes guest satisfaction, professional communication, and the ability to handle cash and inquiries with empathy. Flexible scheduling, including evenings and weekends, is required.