Guest Experience Lead — Front Desk

Outrigger; Lihue, Northern (HI, KY); Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation and Sick Leave

401K

Employee Assistance Program

Discounted Hotel Rates

Growth opportunities

Job summary

Outrigger Kauai Beach Resort in Lihue, HI seeks a friendly Front Desk Agent to warmly welcome guests, handle registrations, and provide information on local attractions. You will work with reservations, process payments, and maintain smooth check-in and check-out experiences.

The ideal candidate delivers aloha spirit, answers phones promptly, coordinates with housekeeping and security, and adapts to flexible shifts.

Qualifications

• Guest-facing experience is required.
• Ability to work flexible days and shifts.
• Excellent communication and service orientation.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Answer phone calls and direct inquiries to appropriate channels.
• Provide accurate information about local attractions and hotel services.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Skills

Customer Service

Communication Skills

Teamwork

Tools

POS System

Job description

Outrigger Kauai Beach Resort in Lihue, HI seeks a friendly Front Desk Agent to warmly welcome guests, handle registrations, and provide information on local attractions. You will work with reservations, process payments, and maintain smooth check-in and check-out experiences.

The ideal candidate delivers aloha spirit, answers phones promptly, coordinates with housekeeping and security, and adapts to flexible shifts.