Front Desk Supervisor — Guest Experience Leader

Sheraton-Kauai-Coconut-Beach-Resort; Kapaa (HI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Sign-on Bonus

Job summary

Sheraton Kauai Coconut Beach Resort in Hawaii is seeking a Front Desk Supervisor to lead the front desk team, ensuring smooth operations and outstanding guest service. The role requires high energy, enthusiasm, and strong leadership to deliver memorable experiences for guests.

Join a luxurious beachfront property that emphasizes aloha spirit, teamwork, and exceptional guest experiences, with opportunities to grow within a world-class resort.

Qualifications

• Prior cash handling experience
• English fluency (read, write, speak)
• 6 months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Responsibilities

• Supervise front desk operations, including check-in/check-out and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and ensure compliance with hotel policies and procedures.

Skills

Cash handling

English proficiency

Front Desk experience

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

Sheraton Kauai Coconut Beach Resort in Hawaii is seeking a Front Desk Supervisor to lead the front desk team, ensuring smooth operations and outstanding guest service. The role requires high energy, enthusiasm, and strong leadership to deliver memorable experiences for guests.

Join a luxurious beachfront property that emphasizes aloha spirit, teamwork, and exceptional guest experiences, with opportunities to grow within a world-class resort.