Front Desk Agent, FT

Davidson Hospitality Group; Hawaii; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Sign on Bonus Incentive Plan

Job summary

Sheraton Kauai Coconut Beach Resort, managed by Davidson Hospitality Group, is seeking a Front Desk Agent in Kauai, Hawaii. Join our welcoming team to provide warm, efficient service from check-in to check-out and assist guests with recommendations and hotel amenities.

This role emphasizes guest satisfaction, professional communication, and the ability to handle cash and inquiries with empathy. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• Customer service experience in hotel or hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to stay calm under pressure.
• Familiarity with hotel property management systems.
• Strong organizational and multitasking abilities.
• Available for evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and a positive first impression.
• Check-in and check-out guests accurately and efficiently.
• Respond to inquiries and resolve issues with empathy.
• Offer recommendations on local attractions, dining, and amenities.
• Collaborate with other departments to ensure seamless experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem-solving

Organizational skills

Multitasking

Flexible schedules

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match
• Full Time
• Hourly-$24.50
• Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD 24.50 - USD 24.50 /Hr.