Guest Experience Agent — Hotel Front Desk

TPG Hotels and Resorts; Allentown (Lehigh County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation and Holidays

AMAZING HOTEL DISCOUNTS

Job summary

TPG Hotels and Resorts in Allentown is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include greeting guests, managing check-in/check-out, handling communications, and coordinating with departments to ensure guest satisfaction. Candidates should possess strong guest service orientation, basic accounting skills, and good communication. Benefits include health insurance, 401(k) plan, and hotel discounts. Full-time and part-time positions are available.

Qualifications

• Strong guest service orientation and familiarity with hospitality practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating office equipment.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Manage phone and email communications professionally.
• Handle reservations, cancellations, and guest services requests.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Education

High school education or equivalent experience

Job description

TPG Hotels and Resorts in Allentown is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include greeting guests, managing check-in/check-out, handling communications, and coordinating with departments to ensure guest satisfaction. Candidates should possess strong guest service orientation, basic accounting skills, and good communication. Benefits include health insurance, 401(k) plan, and hotel discounts. Full-time and part-time positions are available.