Front Desk Agent- Renaissance Allentown

Fisher Inn Resort; Allentown (Lehigh County); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off, Vacation, and Holidays

Hotel discounts

Job summary

Fisher Inn Resort is looking for a Front Desk Agent who will be the first point of contact for guests. You will provide exceptional customer service, manage administrative duties, and ensure visitors have a smooth experience. Candidates should have a strong guest service orientation and basic accounting skills.

The role includes welcoming guests, managing reservations, processing payments, and handling inquiries. Full-time employees may receive benefits like health and dental insurance, 401(k) plans, and hotel discounts!

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Familiarity with hospitality industry practices preferred.
• Proficient in operating a computer and other office equipment.

Responsibilities

• Welcome guests and assist with check-in processes.
• Handle check-out procedures and process payments.
• Answer incoming phone calls and respond to inquiries.
• Manage room reservations, cancellations, and modifications.
• Assist guests with requests and resolve complaints.
• Perform various administrative tasks at the front desk.
• Monitor access to the premises and ensure security protocols.
• Handle cash transactions accurately and maintain a cash drawer.
• Multi-task by managing guests, phone calls, and inquiries.
• Collaborate with other departments for smooth operations.
• Follow emergency procedures as needed.

Skills

Guest service orientation

Basic accounting skills

Communication skills

Organizational skills

Education

High school education or equivalent

Job description

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with company match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.