Guest Experience Concierge — Front Desk

TPG Hotels and Resorts; Allentown (Lehigh County); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off and Holidays

Discounts on hotel stays

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent in Allentown, PA. This position serves as the first point of contact for guests, providing exceptional customer service and managing various administrative tasks.

The agent will greet guests, handle check-in and check-out processes, manage reservations, and ensure a welcoming experience. Ideal candidates should have a high school diploma, strong communication skills, and a guest-oriented attitude.

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Basic accounting skills and familiarity with hospitality industry practices.
• Proficient in operating office equipment and excellent communication skills.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Handle cash transactions and manage reservations.
• Provide guest services and manage inquiries effectively.

Skills

Strong guest service orientation

Basic accounting skills

Excellent communication skills

Organizational skills

Education

High school education or equivalent experience

Tools

Computer

Phone

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent in Allentown, PA. This position serves as the first point of contact for guests, providing exceptional customer service and managing various administrative tasks.

The agent will greet guests, handle check-in and check-out processes, manage reservations, and ensure a welcoming experience. Ideal candidates should have a high school diploma, strong communication skills, and a guest-oriented attitude.