Guest Experience Agent — Front Desk (Hotel)

TPG Hotels and Resorts; Milford (DE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision Insurances

401(k) Retirement Plan with company match

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts in Milford, Delaware is looking for a Front Desk Agent who is the first point of contact for guests. Responsibilities include managing check-ins, guest services, and administrative tasks while providing excellent customer service.

Ideal candidates have a high school education, strong guest service orientation, and proficiency with office equipment. Full-time positions offer great benefits, including health insurance and hotel discounts.

Qualifications

• Strong guest service orientation and ability to remain calm under pressure.
• Proficiency in operating computers and office equipment.
• Excellent communication skills, both written and verbal.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Handle phone and email inquiries professionally.
• Manage room reservations and serve guest requests.

Skills

Customer service orientation

Basic accounting skills

Time management skills

Communication skills

Education

High school education or equivalent

Job description

TPG Hotels and Resorts in Milford, Delaware is looking for a Front Desk Agent who is the first point of contact for guests. Responsibilities include managing check-ins, guest services, and administrative tasks while providing excellent customer service.

Ideal candidates have a high school education, strong guest service orientation, and proficiency with office equipment. Full-time positions offer great benefits, including health insurance and hotel discounts.