Guest Experience Agent - Hotel & Casino (Part-Time)

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

Live! Casino & Hotel Maryland is seeking a Part-Time Hotel Guest Service Agent in Bossier City. The role provides front desk support, guest assistance, and cashier responsibilities to ensure a safe, friendly, and efficient guest experience.

You will handle check-ins/outs, confirm reservations, and relay guest needs to the appropriate departments while maintaining a positive attitude and adherence to hotel policies.

Qualifications

• Must be 21 years old.
• High School diploma or equivalent required.
• Experience in hotel or high-end retail preferred.
• Ability to obtain required licensure per state regulations.

Responsibilities

• Maintain knowledge of hotel features, rates, packages and operations.
• Process guest check-ins/check-outs and reservations per policy.
• Handle cashiering, payments and balance against records.
• Provide concierge-style information and assist guests with requests.
• Document guest interactions and resolve issues to ensure satisfaction.

Skills

Guest service mindset

Clear communication

Education

High School education or equivalent

Job description

Live! Casino & Hotel Maryland is seeking a Part-Time Hotel Guest Service Agent in Bossier City. The role provides front desk support, guest assistance, and cashier responsibilities to ensure a safe, friendly, and efficient guest experience.

You will handle check-ins/outs, confirm reservations, and relay guest needs to the appropriate departments while maintaining a positive attitude and adherence to hotel policies.