Front Desk AgentFront Desk Agent - 3pm - 11pm $16.00 per hour

SpringHill Suites Richmond NW - Richmond, VA; Innsbrook (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Welcoming culture

Inclusive team

Benefits package

Career growth

Hotel discounts

Flexible scheduling

Tuition assistance

401(k) with match

Promotions from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent to greet guests, manage check-ins, and handle reservations and payments using major hotel systems. You will resolve guest questions with a positive, professional approach and coordinate with housekeeping and engineering as needed.

We value friendly, polished customer service and welcome candidates with hotel front desk experience and familiarity with PMS tools like FOSSE. Open availability for all shifts, including overnights, is expected.

Qualifications

• Customer service experience in hospitality preferred.
• Front desk experience in hotels desirable.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts, including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Guest relations

Professional communication

Problem solving

Tools

FOSSE PMS

Job description

Grow Your Career with Flynn Hospitality

At Flynn Hospitality, we're not just in the hotel business - we're in the people business. Our mission? To become the premier hotel franchise operator in the world.

But to us, being "Premier" isn't just a title. It's a commitment to excellence in everything we do - from creating memorable guest experiences to fostering a workplace where our people thrive.

We're hiring a Front Desk Agent to join our team. If you're passionate about hospitality, driven by results, and ready to lead with purpose - we want to meet you.

What You'll Do

As a Front Desk Agent, you'll be responsible for:

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

What You Bring

• Friendly, polished customer service skills
• Hotel front desk experience preferred
• Experience with PMS systems like FOSSE a plus
• Ability to multitask and stay calm under pressure
• Open availability for all shifts including overnights

Why You'll Love Working With Us

We believe great work deserves great rewards. We offer:

• welcoming & inclusive team culture
• Industry-leading benefits that support your health, financial goals, and work-life balance
• Competitive pay and recognition for your efforts
• Career growth & training through hands-on learning and mentorship
• Exciting perks like hotel discounts and flexible scheduling
• Education support with tuition assistance and training programs
• Retirement savings plans, including a 401(k) with company match
• A strong focus on promoting from within

Let's Build Something Great - Together

At Flynn Hospitality, your success is our priority. Join a company where your work is valued, your voice is heard, and your potential is limitless.

Flynn Hospitality is an Equal Opportunity Employer. We're committed to building a workplace where everyone feels welcome, respected, and empowered to succeed. We do not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, veteran status, or any protected characteristic. We encourage individuals of all backgrounds to apply.