Assistant Front Office Manager - Guest Experience Leader

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits program

Retirement options

Free uniforms

Free parking

Meal discounts

Attendance bonuses

Tuition reimbursement

Travel discounts

Job summary

Live! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to oversee daily operations, staff supervision, scheduling, and office duties in a fast-paced gaming environment.

The role requires strong communication, organizational skills, and experience in customer service, office management, and basic bookkeeping. A 4-year degree or equivalent experience, plus the ability to comply with state gaming regulations, is expected.

Qualifications

• High School education or equivalent.
• Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Skills

Customer service

Office management

Bookkeeping

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

4-year college degree in a related field

Job description

Live! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to oversee daily operations, staff supervision, scheduling, and office duties in a fast-paced gaming environment.

The role requires strong communication, organizational skills, and experience in customer service, office management, and basic bookkeeping. A 4-year degree or equivalent experience, plus the ability to comply with state gaming regulations, is expected.