Guest Experience Agent - Front Desk (Temporary)

Hei Hotels Inc.; New York, Northern (NY, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vacation and Holidays

401(k) plan

Hotel room discounts

Job summary

The Westin New York Grand Central located in New York, NY, is seeking a Front Desk Agent to support arrival and departure, process registrations, and provide guests with helpful information. This on-site role requires a welcoming, professional demeanor and strong focus on service quality.

You will handle payments, room assignments, and guest requests while maintaining accuracy and courtesy during high hotel activity. Training and benefits are included.

Qualifications

• Hotel experience preferred.
• Calculator skills for moderately complex calculations.
• Excellent verbal and written communication with customers.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Input guest data, process payments and charges accurately.
• Code keys and provide welcome folders to guests.
• Answer phone inquiries and relay messages promptly.
• Resolve guest concerns and negotiate appropriate solutions.
• Maintain front desk operations with courtesy and professionalism.

Skills

Hotel experience

Calculator skills

Customer service

Communication

Job description

The Westin New York Grand Central located in New York, NY, is seeking a Front Desk Agent to support arrival and departure, process registrations, and provide guests with helpful information. This on-site role requires a welcoming, professional demeanor and strong focus on service quality.

You will handle payments, room assignments, and guest requests while maintaining accuracy and courtesy during high hotel activity. Training and benefits are included.