Front Office Supervisor: Guest Experience & Operations

HEI Hotels & Resorts; New York (NY); On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

401(k) plan

Hotel discounts

Job summary

HEI Hotels & Resorts is seeking an enthusiastic Front Office professional for The Westin New York Grand Central to support the Front Office Manager in delivering exceptional guest service and operational efficiency.

Responsibilities include ensuring smooth check-in/out, maintaining brand standards, coordinating with other departments, and assisting with budgeting, forecasts and staff training to drive guest satisfaction and revenue growth.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Responsibilities

• Ensure efficient guest registration, checkout, and telephone service.
• Maintain brand standards and system accuracy.
• Prepare forecasts and assist in Rooms Division budget development.
• Coordinate with other hotel departments to enhance guest satisfaction.
• Resolve issues to maintain high levels of customer service.

Skills

PMS system

Cash handling

Guest service

Education

High School diploma

Tools

PMS system

Job description

HEI Hotels & Resorts is seeking an enthusiastic Front Office professional for The Westin New York Grand Central to support the Front Office Manager in delivering exceptional guest service and operational efficiency.

Responsibilities include ensuring smooth check-in/out, maintaining brand standards, coordinating with other departments, and assisting with budgeting, forecasts and staff training to drive guest satisfaction and revenue growth.