Guest Experience Agent - Front Desk

Virgin Hotels Central Services Llc; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Virgin Hotels Central Services Llc in New York, NY is seeking a Junction Agent to deliver exceptional front desk service and guest experiences. You will learn front office procedures, handle check-ins/outs, process charges, and maintain a clean, welcoming environment for guests.

The role emphasizes accurate guest communications, teamwork, and adherence to the hotel’s tone and standards. Nights, weekends and holidays may be required, with a strong focus on guest satisfaction.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient MS Word, Excel, and PowerPoint.
• Ability to work on nights, weekends and holidays.

Responsibilities

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Maintain the Virgin Tone of Voice, culture & level of standards set forth by the management team.
• Assist and process check-in & check-outs for our guests.
• Process guest accounts and settle charges following accounting procedures.
• Maintain a clean, hygienic and organized work environment.
• Communicate timely and in a responsive manner via digital device.
• Be a team player and deliver outstanding guest service.

Skills

English communication

Customer service

Teamwork

Math calculations

Education

Bachelors Degree

Job description

Virgin Hotels Central Services Llc in New York, NY is seeking a Junction Agent to deliver exceptional front desk service and guest experiences. You will learn front office procedures, handle check-ins/outs, process charges, and maintain a clean, welcoming environment for guests.

The role emphasizes accurate guest communications, teamwork, and adherence to the hotel’s tone and standards. Nights, weekends and holidays may be required, with a strong focus on guest satisfaction.