Front Office Leader: Guest Experience & Growth

Westin Grand Central; New York (NY); On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Medical and Dental

Vision Insurance

Vacation and Sick Leave

401(k) Savings Plan

Hotel Room Discounts

Pet Insurance

Job summary

The Westin New York Grand Central is seeking an experienced Front Office Associate to assist the Front Office Manager in delivering exceptional guest service and ensuring smooth front desk operations in a fast-paced hotel environment.

Responsibilities include efficient guest registration, coordinating with departments, forecasting, training staff, and maintaining brand standards while contributing to budget goals and high guest satisfaction.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.
• Advanced knowledge of brand’s reward program.

Responsibilities

• Assist the Front Office Manager in managing front office operations to achieve customer satisfaction, quality service and budget goals.
• Ensure efficient guest registration, checkout, guest service, and telephone service while applying brand standards.
• Prepare forecasts and reports and assist in developing the Rooms Division budget.
• Monitor front office systems and equipment for optimum performance.
• Provide training for entry level associates and supervisors.
• Interview, hire, train, resolve problems, and communicate direction to staff.
• Maintain high levels of customer satisfaction and quality; handle escalations.

Skills

Front Desk Experience

Cash Handling

Customer Service

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or Equivalent

Tools

PMS System

Job description

The Westin New York Grand Central is seeking an experienced Front Office Associate to assist the Front Office Manager in delivering exceptional guest service and ensuring smooth front desk operations in a fast-paced hotel environment.

Responsibilities include efficient guest registration, coordinating with departments, forecasting, training staff, and maintaining brand standards while contributing to budget goals and high guest satisfaction.