Temporary Guest Concierge — Elevate Guest Experience

Hei Hotels Inc.; New York (NY); On-site; USD 93,677,000 - 125,362,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

YouDecide program discounts

Pet insurance through ASPCA

Vacation, Sick and Holiday time

Job summary

The Westin New York Grand Central on-site in New York, NY is seeking a Temporary Concierge to assist guests with requests, reservations, directions, and information. The role emphasizes exceptional guest service and effective communication with diverse guests and hotel staff.

Eligible candidates will have at least one year of public-facing experience, with hotel background preferred. The position offers full-time hours, competitive hourly pay, and comprehensive benefits through HEI Hotels and

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Answer questions regarding dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.

Skills

Public contact experience

Hotel experience

Verbal communication

Written communication

Job description

The Westin New York Grand Central on-site in New York, NY is seeking a Temporary Concierge to assist guests with requests, reservations, directions, and information. The role emphasizes exceptional guest service and effective communication with diverse guests and hotel staff.

Eligible candidates will have at least one year of public-facing experience, with hotel background preferred. The position offers full-time hours, competitive hourly pay, and comprehensive benefits through HEI Hotels and